Siemens Enterprise Communications Wins Nemertes PilotHouse Award as Top Provider for OpenScape Unified Communications and IP Contact Centers

Aug 08, 2011 (Close-Up Media via COMTEX) –
Siemens Enterprise Communications announced it has been named a 2011 PilotHouse Award winner by Nemertes Research, receiving the highest overall rankings among all vendors in both the Unified Communications and IP Contact Center categories for its OpenScape UC Server and OpenScape Contact Center solution.

Nemertes PilotHouse Awards recognizes technology providers based on the positive ratings of IT professionals using the products or services. The award is based on the results of Nemertes analysts interviewing and surveying more than 2,000 IT decision-makers. Customers rated their providers on technology, customer service, and value.

"The 2011 PilotHouse Awards recognize the best in terms of technology, customer service and value, and Siemens Enterprise Communications clearly led in unified communications and IP contact centers among Market Challengers," said Irwin Lazar, VP of Nemertes Research. "Most impressive is Siemens Enterprise Communications' scoring ahead of all of its competitors overall in both product categories."

OpenScape UC Server received the highest overall ranking for unified communications, ahead of competitors such as Cisco, Avaya and Microsoft. IT professionals lauded the solution for its deployment models covering on-premise, hosted and cloud options, as well as the breadth of the offering featuring a full suite of UC and telephony services for small and large enterprises, and vertical solutions. Additionally, Siemens Enterprise Communications was given high marks for customer service thanks to a strong global footprint and was recognized for providing superior value to customers.

Find Solutions for Enterprises, SMBs & Service Providers at The World’s Communications Conference, ITEXPO West. September 13-15, 2011 Austin, Texas

Find Solutions for Enterprises, SMBs & Service Providers at The World’s Communications Conference, ITEXPO West. September 13-15, 2011 Austin, Texas

Find Solutions for Enterprises, SMBs & Service Providers at The World’s Communications Conference, ITEXPO West. September 13-15, 2011 Austin, Texas

Find Solutions for Enterprises, SMBs & Service Providers at The World’s Communications Conference, ITEXPO West. September 13-15, 2011 Austin, Texas

Find Solutions for Enterprises, SMBs & Service Providers at The World’s Communications Conference, ITEXPO West. September 13-15, 2011 Austin, Texas

Find Solutions for Enterprises, SMBs & Service Providers at The World’s Communications Conference, ITEXPO West. September 13-15, 2011 Austin, Texas

Find Solutions for Enterprises, SMBs & Service Providers at The World’s Communications Conference, ITEXPO West. September 13-15, 2011 Austin, Texas

Find Solutions for Enterprises, SMBs & Service Providers at The World’s Communications Conference, ITEXPO West. September 13-15, 2011 Austin, Texas

switch (VarBucketNo){
case 1:
show(‘voip-text’);
break;
case 4:
case 5:
//call center
show(‘crm-text’);
break;
default:
num = ‘num’ + ran_number;
show(num);
}

OpenScape Contact Center was also rated overall highest among all vendors. The solution received the highest scores given for customer service and value, and IT professionals noted it for delivering a broad portfolio of contact center solutions that addresses customer pain points. Additionally, Siemens Enterprise Communications was recognized for delivering solutions such as social media integrations and virtualization.

"We are pleased to be recognized by Nemertes Research and the many IT leaders they surveyed for the 2011 PilotHouse Awards," said Chris Hummel, CMO and President, North America for Siemens Enterprise Communications. "Our focus is on delivering technology and services, and these awards demonstrate that customers recognize and appreciate the tools and support we provide to help them succeed."

Siemens Enterprise Communications is a provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based unified communications and business applications for a seamless collaboration experience.

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